Young Adult Case Manager


Young Adult Case Manager


Reporting Relationship:
Reports to the program manager or supervisor

Supervisory Responsibilities:
May provide orientation to new staff, interns, or volunteers



Provides day-to-day case management, life skills training, street outreach, counseling, and crisis intervention, using a trauma-informed approach, to individuals between the ages of 10 and 24 who are in Livingston and McLean counties.  Ensures proper screening of runaway, locked-out, homeless, and street youth to assess at-risk status and to provide prevention services and life skill education, intervention, and placement information.

Duties and Responsibilities

Role Specific:

  • Assist youth in crisis or who are runaways, locked-out, homeless, or living on the street.
  • Complete initial assessment and uses a defined screening tool to determine program eligibility and risk level of youth.
  • Provide regular supervision to youth housed in the emergency hotel and assist them in obtaining more stable housing.
  • Troubleshoot client concerns and ensure youth safety.
  • Function as a neutral advocate to address youth, school, or parent concerns.
  • Educate youth in life skills with the intent to stabilize behavior and promote self-sufficiency.
  • Conduct street outreach activities to educate homeless youth regarding shelter and placement options, etc.  This involves frequenting areas where youth are known to socialize or congregate.
  • Act as liaison and network with juvenile officers, schools, and other stakeholders to the youth’s service planning.
  • Assist Project Oz staff in developing action plans to expand agency outreach capabilities and methods.
  • Is available, as scheduled, to provide 24-hour crisis intervention services.


Youth Services Specific:

  • Assume rapid response duties to crisis calls at all Safe Place locations by carrying a pager and cell phone on designated weekdays and weekends. The rotation schedule varies.
  • Communicate with clients, co-workers, supervisors, and others, understanding that someone may have been exposed to trauma.
  • Provide referrals and linkage to appropriate agencies as needed.
  • Debrief appropriate staff on cases opened, interventions utilized, case status, case plan, and case documentation at the completion of on call duties.
  • Provide appropriate documentation of care contact through case notes and monthly data entry and service reports.
  • Complete all required forms and progress notes and submit agency reports, forms, and logs by agreed upon dates.
  • Participate in community outreach, panels, and other committee meetings as directed by leadership.
  • Act as a representative of Project Oz and as a community resource person.
  • Attend all required staff meetings and weekly Youth Services meetings.
  • Perform other duties as assigned by Supervisor, Program Manager or executive team.
  • Act as a Mandated Reporter as outlined by DCFS rules and regulations.



  • Bachelor’s degree in social work or related field.
  • Reliable personal transportation, valid Illinois driver’s license, and satisfactory driving history along with documentation verifying current automobile insurance.  May transport clients in own vehicle.
  • Must be flexible, able to respond to crisis calls within designated time frames, and able to travel and work weekend and evening hours as needed.



  • Related professional experience working in a human services program and with people of diverse backgrounds.
  • Ability to recognize trauma symptoms and support healing and recovery for youth exposed to trauma.
  • Knowledge of childhood trauma and/or experience working with youth that have been exposed to trauma.
  • Excellent oral and written communication skills.
  • Strong negotiation and mediation skills.
  • Ability to solve practical mathematical problems.
  • Knowledge of Microsoft® Teams software and/or Outlook, Excel, and Word.

Additional Details

  • Background checks – Must pass required criminal and character background checks. Must possess valid Illinois driver’s license and have a satisfactory driving history along with documentation verifying current automobile insurance. May transport clients in own vehicle.
  • Mandated Reporter - Act as a Mandated Reporter as outlined by DCFS rules and regulations.
  • Training – Job involves CPR and other crisis-intervention related training.
  • Travel Job may require travel via commercial transportation and/or driving motor vehicles. Must occasionally drive in heavy traffic and/or inclement weather conditions.
  • Physical Requirements – Must be able to stand, walk, and sit. May occasionally lift and/or move up to 50 pounds.
  • Hours Job may require irregular work hours and travel outside of normal business hours. Must be flexible and able to respond to crisis calls within designated time frames.


  • Adaptability – Alter approach as the situation demands. Work effectively within a variety of situations and with various individuals and groups.
  • Integrity – Act ethically and honestly in all employment activities and build professional relationships by promoting mutual trust.
  • Communication – Express ideas and facts effectively, contribute to open exchange of ideas, and exhibit an understanding of audience needs.
  • Relationship Building – Build and maintain relationships (internally and with key external groups) that support and improve personal/team effectiveness.
  • Teamwork – Work toward common goals by demonstrating sensitivity to others' needs and supporting, encouraging, and sharing information with colleagues.
  • Initiative – Recognize what needs to be done and accomplish it proactively.
  • Resourcefulness – Identify critical information, effectively use available resources, and seek ways to improve agency processes.
  • Dependability - Reliable, responsible, and helpful on the job while fulfilling obligations in a timely manner.
  • Self-Control - Maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Problem Sensitivity - Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Trauma Sensitivity - Ability to communicate with clients and others with sensitivity understanding that someone may have been exposed to trauma.


  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
  • Strategic Thinking – Developing specific goals and plans to prioritize, organize, and accomplish work.